Software Support Specialist I

At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.

Overview

The Software Support Specialist (SSS) I addresses and troubleshoots complex software problems and issues. This role serves as a trusted partner to internal teams, dealer partners, and end users, ensuring accurate configuration, troubleshooting, and resolution of complex software issues while maintaining a strong focus on customer satisfaction with A-dec software solutions.

JOB DUTIES AND RESPONSIBILITIES:

Delivers responsive, multi‑channel technical support (phone, chat, email) for software products.

Diagnoses and resolves advanced SaaS and connectivity issues.

Assists with regis...