Software Support Specialist - Malaysia

Software Support Specialist – Malaysia

Insider One – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Join Insider One – a Sequoia‑backed company led by an awarded woman CEO, where we emphasize diversity and customer‑first values.

What You Will Do

• Play a crucial role in the Partner Success Team that owns technical relationships with our partners using our products and services.
• Become an excellent communicator while mastering problem‑solving skills.
• Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
• Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and help partners overcome technical struggles while expanding onto the Insider platform.
• Contribute to building innovative products by advocat...