Solution Architect – Customer Care

Smith+Nephew

Full time Kharadi, Maharashtra Computer Occupations

Posted:

June 09, 2026

Location:

Kharadi, Maharashtra, India

Job Description

Title: Solution Architect – Customer Care
Location: Kharadi, Pune, India
 
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
We are seeking a highly skilled Solution Architect – Customer Care to lead the design and implementation of scalable, integrated solutions that enhance customer service and order management across global contact centers. This role demands deep expertise in SAP CPI, Salesforce CRM, EDI, ESKER, and API-based integrations, with a strong emphasis on improving customer experience through seamless system connectivity and process automation.
What will you be doing?
Strategic Business Partnership: Act as the primary liaison between Contact Center, Customer Care, and IT to align technology roadmaps with business goals.
Team Leadership: Lead and mento...
                

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Job Overview

Job Type: Full time

Location: Kharadi, India

Posted: June 09, 2026

Deadline: July 19, 2026