Solution Architect IIQ - Mexico

Overview

The IIQ Solution Architect within Expert Services is responsible for overseeing the technical delivery and resolution of Expert Services cases. This player/coach position will oversee the technical team as well as maintain a utilization target. This position is a senior level position requiring advanced technical skills and experience with enterprise level Identity and Access Management engagements.

Responsibilities

• Collaborate with Engagement Managers and Analysts to properly assign, progress and peer review Expert Services cases.
• Maintain oversight of Expert Services cases being delivered by their team.
• Ensure any ES cases that have been escalated receive the proper level of effort and serve as the technical escalation point of contact until closure.
• Assist with case resolution when team members require additional assistance or determine other resources with the required technical skills.
• Perform...