Solution Architect - Modern Workplace

Modern Workplace Solutions Architect



Overview

We are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation. This role requires a strong background in cloud platforms, collaboration tools, AI-driven automation, and enterprise connectivity. The ideal candidate will blend technical expertise with business acumen to deliver measurable outcomes in productivity, customer experience, and cost efficiency.

Key Responsibilities


+ Customer Experience & Contact Center

+ Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement.

+ Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation.

+ Implement real-time analytics and sentiment monitoring to optimize CX outcomes.

+ Integrate CRM platforms to ena...