Solutions Architect (Customer Experience)

Location

Mississauga, Ontario – Hybrid (4 days/week in office)

*Moving to Bloor/Islington, Etobicoke in April 2026*

Company

Mattamy Asset Management

Department

IT Enterprise Services

Employment Type

Full-Time

Reports to

Director, Platform Engineering

Role Overview

Customer Experience Solution Architect: Define and evolve the target‑state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience across Dynamics CRM, Marketing, customer portal and digital channels.

Responsibilities

• Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
• Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
• Enable a seamless omnichannel exp...