Souh africa

JOB TITLE: Operations & Guest Experience Lead (Hospitality / Tourism)

LOCATION: Cape Town

CONTRACT TYPE: Fixed-Term (3–6 months, with possible renewal)

WORKING DAYS: Wednesday to Sunday

SALARY: R16000 – R19000 per month (depending on experience)

We are a boutique hospitality tourism business operating a High Tea Sightseeing Bus in Cape Town. We are seeking a highly reliable and hands-on Operations & Guest Experience Lead to manage bookings, guest communication, and onboard service flow.

This is a mobile, active role suited to someone who enjoys responsibility, structure, and direct guest interaction. There is no office-based work.

DUTIES AND RESPONSIBILITIES:

• Manage booking enquiries via WhatsApp, email, and online platforms
• Maintain and update the booking diary
• Confirm bookings and communicate clearly with guests
• Welcome guests onboard and oversee the guest experience
• Coordinate daily s...