South America Care & Service Manager

Overview

Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Responsibilities

• Provide support to customers and internal Nokia stakeholders in pre- and post-sales activities, covering technical and non-technical topics in line with contractual service agreements.
• Serve as first level contact for customers regarding software and hardware incidents or requests.
• Ensure readiness of service delivery and advise product houses on design for serviceability aspects.
• Escalate key issues to ...