Spa Manager

Spa Manager
Location: Glenmarie Employment Type: Full-Time
Role Overview
The Spa Manager is responsible for the overall leadership and performance of the spa. This role combines operational excellence, people leadership, guest experience management, and strong commercial acumen.
The successful candidate will act as both a strategic leader and hands-on operator, ensuring the spa runs efficiently while consistently exceeding guest expectations.

Key Responsibilities
1. Operations & Service Excellence

Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment
Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all treatments and guest touchpoints
Ensure full compliance with hygiene, sanitation, and safety standards, particularly for nail care, facial equipment, and treatment rooms
Monitor service quality through regular checks, guest feedback, a...