Spa Receptionist

Alexander House Hotel & Utopia Spa
Full-time Crawley, England Information and Record Clerks
Posted:
January 27, 2026
Location:
Crawley, England, United Kingdom

Job Description

The Role

We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.


MAIN DUTIES

  • Welcoming guests, residents and members to the Utopia Spa

  • Handling telephone enquiries

  • Taking individual treatment bookings

  • Showing guests around the facilities on arrival

  • Liaising with food and beverage departments for guests lunch/tea orders

  • Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes

  • Compiling bills for Spa Guests before departure

  • Computer and manual completion of administration duties

  • Completing the daily balancing/banking for the spa ready for the accounts team

  • Adherence to Mystery Guest Standards criteria throughout the working day
  • Apply for this Job

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    Job Overview

    Job Type: Full-time
    Location: Crawley, United Kingdom
    Posted: January 27, 2026
    Deadline: March 08, 2026