Spa Receptionist

Alexander House Hotel & Utopia Spa

Full-time Crawley, England Information and Record Clerks

Posted:

January 27, 2026

Location:

Crawley, England, United Kingdom

Job Description

The Role
We are seeking a Spa Receptionist to work with our small, dedicated team to ensure from welcome to departure our Spa guests, members and residents have a relaxing enjoyable experience at our Utopia Spa.

MAIN DUTIES
Welcoming guests, residents and members to the Utopia Spa

Handling telephone enquiries

Taking individual treatment bookings

Showing guests around the facilities on arrival

Liaising with food and beverage departments for guests lunch/tea orders

Liaising with therapists and the Spa Manager with reference to clients schedules and last minute booking changes

Compiling bills for Spa Guests before departure

Computer and manual completion of administration duties

Completing the daily balancing/banking for the spa ready for the accounts team

Adherence to Mystery Guest Standards criteria throughout the working day

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Job Overview

Job Type: Full-time

Location: Crawley, United Kingdom

Posted: January 27, 2026

Deadline: March 08, 2026