Spanish Customer Service Representative - Athens

On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As a Spanish Customer Service Representative you will:

• Identify and assess customers’ needs
• Provide accurate, valid and complete information by using the right methods and tools
• Meet personal/customer service team targets
• Keep records of customer interactions, comments and complaints
• Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
• Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
• Enhance customer experience by gathering customer feedback and share with the ...