Spanish Speaker

Job Overview
Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.
Job Description
Interact with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or services
Collaborate and build relationships with agents to strengthen service competitiveness
Communicate timely back to agents, track and resolve any issues regarding the service
Contribute to a customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
Job Specification
O Levels/Matric or above
Excellent command over English & Spanish language
Proficiency with MS Office particularly MS Excel
Flexibility & Adaptability
Customer-centric attitude
Emotional intelligence and critical thinking
Self-motivated, assertive, and responsive
Perks & Benefit...