Spanish Speaker

Job Overview
Responsible for acting as a liaison between our Spanish customers and the respective client. Ensure compliance of processes and policies.

Job Description

• Interact with agents to provide and process information in response to their customer's inquiries, concerns and requests about products and/or services
• Collaborate and build relationships with agents to strengthen service competitiveness
• Communicate timely back to agents, track and resolve any issues regarding the service
• Contribute to a customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification

• O Levels/Matric or above
• Excellent command over English & Spanish language
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional intellig...