Spanish Speaking Customer Advisor

Are you a natural problem-solver with a passion for the fintech world? We are looking for a dedicated Spanish-speaking Customer Advisor to join our vibrant, multicultural team in the heart of Lisbon. In this role, you will be the primary point of contact for users of a world-class digital banking app, ensuring every interaction is handled with empathy, efficiency, and a customer-first mindset.

You will work on-site in a modern office environment, helping to redefine the banking experience for thousands of Spanish-speaking users.

Key Responsibilities

• Direct Support: Act as the first point of contact for customers via phone, email, and in-app chat, providing clear and concise resolutions to their banking queries.
• Problem Resolution: Handle a diverse range of inquiries, including account access issues, card management (lost/stolen), transaction troubleshooting, and identity ve...