Specialist Advisor

Role Purpose:

We are looking for Collections Advisors to manage either defaulted accounts prior to legal action or active paying accounts, focusing on debtor engagement, payment optimisation, and improving overall account performance through professional and compliant interaction.

Key Responsibilities:

· Engage customers via structured outbound communication to negotiate repayment arrangements

· Manage active and defaulted accounts to optimise repayment performance

· Assess financial situations and recommend compliant payment solutions

· Resolve objections, disputes, and queries professionally

· Educate customers on obligations, consequences of non-payment, and benefits of improved repayment

· Maintain professional relationships while ensuring compliance with policies and regulations

· Identify opportunities to promote value-added payment options and improve repayment performance

Skills & Competencies:

· Ex...