Specialist AFR

Title

Specialist - AFR

Location

GSC BOG

Overview

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities

• Analyze, process instruction/requirements and manage the import/export OFR/AFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls, and status reports.
• Proactive monitoring of shipment status in internal tools (CW1, DHLi, FSI3) and on carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross‑training within the team.

Skills / Requirements

• Students or pro...