Specialist, Agent Support

Specialist, Agent Support – Mexico City

We are looking for a Specialist, Agent Support to provide high-quality, timely service to our North America Bill Payment partners. This role requires strong communication skills in Spanish and English and a deep understanding of the payments landscape.

Role Responsibilities

• Support end-to-end biller operations and account management to provide a world-class biller/partner experience and retain revenue.


• Act as a liaison between internal departments and Biller/customers to implement solutions and resolve inquiries.


• Investigate and resolve issues, providing product advice related to accounts—ensuring customer satisfaction and revenue protection.


• Ensure service quality and support objectives align with strategic goals and operating standards.


• Enhance service quality, ensure compliance, and provide training to optimize delivery...