Specialist Business Services

Job Summary
The Group Business Services Manager is responsible for overseeing the operational performance and excellence, simplification, modernmization and continuous improvement of enterprise applications across Trade Promotion Management (TPM), Accounts Payable (AP) Automation, Enterprise Content Management (ECM), and Promotion Management platforms. Manages vendor relationships, ensures compliance with audit and IT standards, and drives efficient service delivery to Business Units, Finance, and Supply Chain.
The manager ensures high application uptime, effective incident resolution, optimized support processes, and strong user satisfaction while application support and operations, team management, and budget accountability.
General Responsibilities
Oversee daily operations of supported systems (TPM, AP automation, ECM, Promotion Management).
Ensure timely resolution of incidents, integration failures, and workflow exceptions.
Manage end‑to‑end user access, system c...