Specialist Consumer Support

Company Profile

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

Serve as a senior point of contact for customer interactions, managing complex or escalated inquiries with professionalism, empathy, and high‑volume consumer inquiries across multiple channels (phone, email, CRM platforms), including non‑technical issues, while ensuring timely and accurate trate leadership in problem‑solving by guiding custom...