Specialist, Crisis Communications

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft’s Trust and Safety Team is looking for a strong communicator with deep knowledge of and experience with customer safety issues to transition to a new role dedicated to managing internal and external responses to escalated T&S cases. You will align case strategy and communication between T&S, Comms, Legal, and GR for improved identification, quantification, and understanding of brand impact. This individual will help manage the response to negative incidents, ensuring reputational harm to Lyft is mitigated as much as possible, and informing the executive team and other key stakeholders where necessary.

You must be comfortable and confident in working directly with Trust and Safety and Customer Experience team members, in addition to managing deadline-dependent media inquiries regarding the delicat...