Job Description
The Difference You Will Make:
We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Specialist, CS Labs. The ideal candidate is hospitable, analytical, and committed to delivering the highest standards of service. This is a full time position based in Singapore.
The Specialist, CS Labs functions on the front line interacting directly with both customers & internal stakeholders. As a Specialist, CS Labs, you will be responsible for providing end-to-end support to our community while partnering with Airbnb cross-functional teams to iterate on, improve, and scale new customer-service initiatives to our global Airbnb user community.
You will primarily take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way. Specialist, CS Labs needs strong communication skills, problem-solving abilities, and customer service expertise. They sho...
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