Specialist - Customer Care

Job Description

**Key missions of the position:**

Ensure ontime, accurate preparation and submission of invoices and supporting documents—as per Purchase Order (PO) terms—to Zonal Railways/Metro customers, enabling faster RNote generation and payment, while maintaining compliance with internal quality systems (IMS/IRIS) and 5S.

**Responsibilities:**

**Billing Preparation & Submission**

+ Prepare complete billing packs strictly as per PO terms (scope, quantities, rates, taxes, delivery & payment clauses).
+ Submit bills for S&T and Metro (online/offline) for all Zonal Railways within 2 days of RNote issuances for all Hosur cases; immediately inform the regional team for followup.
+ Collate and verify all required payment documentation before submission (as demanded by each Railway/Metro unit).

+ **B. Despatch Advice & Documentation Control**

+ Collect invoices and issue E-Despatch Advice to all consignees immediately ...