Specialist, Customer Experience

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America.

Key Responsibilities

• Own the entire interaction with customer and provide total resolution for their needs. 

• Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns. 

• Investigate and resolve customer inquiries related to their orders or shipments.

• Provide order stat...