Specialist, Customer Operations

Job Description

Position Responsibilities

Customer Support & Communication

• Handle customer inquiries via live chat, email, and other digital platforms professionally and promptly.
• Provide accurate product, order, and account information to both B2B and B2C customers.
• Manage escalations effectively, ensuring quick resolutions and maintaining customer trust.

Order & E-commerce Management

• Support order processing, updates, and tracking for customers across multiple e-commerce platforms.
• Coordinate with warehouse and logistics teams through the WMS to ensure timely order fulfilment.
• Monitor order discrepancies and proactively resolve issues to avoid delays.

Returns, Refunds & Cancellations

• Oversee and process return, refund, and cancellation requests in line with company policie...