Specialist, Customer Service

Position Summary

The Customer Service Specialist is accountable for excellent customer service experience. The job incumbent will have frequent interactions with internal stakeholders such as Account Management team and the Operational teams within the organization. He or she will have to interact directly with clients with the guidance and in accordance with the company’s procedures.

Responsibilities

• Build strong relationships with customers.
• Monthly commitment of 6- or 12-months rolling forecast back to customers.
• Work with internal teams and customer on the customer order planning and execution by

1. Providing visibility for incoming wafers.
2. Providing instruction to execute orders and coordinate the priorities of orders.
3. Providing WIP status, ship-out plan and finished good information to customers.
4. Arranging customer wafers to fulfil Forecast/ AOP/ Customer Shipment ...