Specialist, Customer Success

Job Description: The Specialist, Customer Success (Higher Education) supports universities and educators by onboarding, implementing, and optimizing Pearson's digital learning products to ensure effective adoption and long‑term success. The role focuses on customer training, LMS integrations, usage analysis, issue resolution, and proactive account management to maximize value, retention, and growth. Working closely with account managers, sales teams, and partners, the specialist builds strong relationships while helping institutions align Pearson solutions with their learning goals.
The Specialist, Customer Success (Higher Education) role is known by various titles such as Customer Success Specialist or Customer Success Consultan t while organizations with stronger onboarding or LMS responsibilities may use Implementation Specialist or Onboarding Specialist. Some companies also apply broader titles such as Customer Success Manager – Higher Education or Client Success Specialist to r...