Specialist, Customer Success (Onboarding)

**Job Title** : Specialist, Customer Onboarding



**Job Family**



Go to Market



**Job Category**



Customer Success



**Job Role**



Customer Success



**Job Tier**



IC20



**Job Summary** :



The Specialist, Customer Success (Onboarding) is responsible for delivering structured, repeatable onboarding experiences for Growth and Scale customers. This role guides customers through defined onboarding frameworks to accelerate adoption, ensure milestone completion, and support early value realization. Primary onboarding responsibilities will focus on Credly by Pearson, with scope expanding to additional Pearson products over time as needed.



You will manage a portfolio of active onboarding engagements, ensuring customers clearly understand goals, timelines, and next steps. This role is ideal for a detail-oriented executor who thrives in a fast-pa...