Specialist - Enterprise Contact Center (Lead / Architect)

Dubai, United Arab Emirates | Posted on 05/07/2026

We are seeking a seasoned Enterprise Contact Center Specialist at BinGhatti to lead the design, deployment, and continuous evolution of our enterprise‑wide contact Center platform. This is a senior, hands‑on architect role that owns the end‑to‑end voice, digital, and AI‑driven customer engagement stack — spanning Genesys Cloud CCaaS, Genesys AI Studio, session border controllers (AudioCodes / Cisco CUBE), Cisco call control (CUCM and CME), SIP/voice infrastructure, omnichannel routing, workforce engagement management (WEM), and integration with CRM and back‑office systems.

• Architecture & Strategy
  • Define and own the multi‑year roadmap for the enterprise contact Center platform, aligning technology investments with customer experience (CX) strategy and digital transformation goals.
  • Architect end‑to‑end CCaaS solutions on Genesys Cloud, including voice, email, chat,...