Specialist GBS Account & Sales Ops

Purpose & Overall Relevance For The Organization

adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such as logistic claims and invoice management tasks. The team delivers all activities in a timely manner and with the required quality. The team supports projects, including process standardisation, tools implementation and other ad hoc projects.

Key Responsibilities

• Manage the end-to-end resolution of customer deductions (pricing, routing, returns, shortages, advertising, and defectives) for one or more key wholesale accounts, ensuring timely and accurate investigation of each case.
• Analyze and validate dedu...