Specialist, Global Technical Support for Navigator Network Control Suite

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Work Environment:

This is a hybrid working setup, not full remote work from home, with primary office location in Makati Philippines.

Your Role

• As a Technical Support Specialist, you will provide system level pre & post-sales support for CIENA's Global Customer base. This includes testing, troubleshooting and remote technical support for CIENA products, primarily network management systems.
• This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.