Specialist-Guest Experience (Benito Juárez)

Job NumberJob Category Rooms & Guest Services OperationsLocation Courtyard Queretaro, Av 5 de Febrero No ****, Queretaro, Queretaro, MexicoSchedule Full-TimeLocated Remotely?
NRelocation?
NPosition Type Non-ManagementResponsibilitiesOur jobs aren't just about giving guests a smooth check‐in and check‐out.Instead, we want to build an experience that is memorable and unique.Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset.They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area.No matter what position you are in, there are a few things that are critical to success: creating a safe ...