Specialist, HelpDesk Representative, German

Requisition ID:24663

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Responsible for providing the user community with the highest quality first level support relating to solving computer and other IT related hardware or software or IT related questions. Logs and tracks incidents received in current call tracking software. Responsible for being aware of IT related processes, issues and projects relevant to and that may impact the user community.

Responsibilities

• Respond to and/or be available to re...