Specialist I, Professional Services

Description

:The Specialist I, Professional Services will serve as the liaison between internal teams to support and ensure all incoming requests for services are handled with appropriate action. The Specialist I, Professional Services will review and monitor client requests, work with appropriate subject matter experts where needed, and propose recommended solutions based on client needs through a strong understanding of NextGen product solutions.

Monitor and triage client requests received through a variety of sources to provide subject matter expertise (SME) for billable and other services across multiple domains and solutions, such as behavioral health, interoperability, dental, hosting, mobile, telehealth, patient portal, population health, implementation and training, and consulting services.

Resolve or assign cases to appropriate Professional Services team and/or SMEs to facilitate resolution; monitor cases through completion and communicate progr...