Specialist in Application Support Services

Take the lead with the City of Hamilton as a Specialist in Application Support Services for Planning, Permitting, and Licensing. Manage critical system functions and integrations on the Computronix POSSE platform.

This position is integral to maintaining the stability and performance of essential applications. Your expertise in ITIL frameworks and system troubleshooting will guide collaborative efforts with stakeholders and enhance the user experience. Develop functional specifications from detailed business requirements while actively contributing to project tasks and timelines.

Key Responsibilities: • Provide technical oversight of the POSSE platform's configuration • Review change requests and operational support solutions • Ensure compliance with ITIL best practices • Collaborate on integrations with ERP and CRM solutions • Create standard operating procedures and knowledge articles

Requirements: • Degree or diploma in Computer Science or Information Syst...