Specialist in Homeowner Experience with Qualico

Join serviceQ as a Homeowner Experience Specialist in Edmonton, AB. Your mission will be to create seamless and informative homeowner journeys through proactive communication and expertise in customer service.
Reporting to the Manager of Experience at serviceQ, you will lead pre-possession walkthroughs and guide homeowners through their possession process. You will focus on resolving issues and creating educational materials that empower homeowners about their new home systems. This role demands an active listener and a service-oriented mindset to address concerns effectively.
Key Responsibilities:
• Address homeowner experience issues with stellar service
• Conduct comprehensive orientation and document findings
• Oversee possession appointments and maintain records
• Confirm completion of upgrades with homeowners
• Develop maintenance resources and update manuals
Requirements:
• 3+ years in home sales, construction, or inspections
• High School Diploma o...