Specialist - IT Product Support (Montreal)

Job Overview

We are seeking a talented individual to join our Support Applications team Marsh. This role will be based in Canada and is a hybrid role requiring a minimum of three days a week in the office. The position focuses on providing Level 2 support, database management, data patching, and application issue investigation to ensure smooth operations and timely incident resolution.

Responsibilities

• Understand the application and its various processes along with stakeholders’ information.
• Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity.
• Analyze support tickets, coordinate with other IT Teams, and provide technical solutions.
• Health, logs & alerts monitoring of applications/servers, analyze for any issues, raise support tickets, and elevate as required.
• Do root cause analysis for all the high‑priority tickets and share incident r...