Job Description
JOB TITLE: Quality & Insights, Specialist
REPORTS TO: Supervisor, Quality & Insights
At Asurion, we don't just redefine—we reinvent. We began by establishing a culture that rewards results and isn't confined by hierarchy. As a result, we have achieved phenomenal growth. Today, this entrepreneurial spirit is as strong as ever. It's in our DNA. We foster a culture where our team members are encouraged daily to make a difference—for our clients, customers, and themselves. Our dynamic and rewarding environment ensures that every team member can reach their full potential. This role plays a critical part in ensuring consistent, accurate quality evaluations that protect the customer experience, support compliance, and drive performance improvement across Customer Solutions.
PURPOSE AND DESCRIPTION:
The Quality Specialist is responsible for manually evaluating customer interactions to ensure adherence to quality standards, compliance requ...
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