Specialist, Regional Customer Service

• To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers.
• Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.

Responsibilities

• Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures.
• Support the improvement of customer defined benchmarks in the Areas.
• Support the regional Customer Service management with the implementation of process improvements/changes.
• Ensure timely information for Areas in regard to trade specific requirements and restrictions.
• Define and develop Quality promises and Digital targets, including customers in cooperation / consultation with the Areas Support of documen...