Specialist, Regional Customer Service

- To ensure high level of Customer Service efficiency is achieved and maintained within all areas of Region Asia, as well as increased Customer Service delivery to customers. - Promote and encourage cooperation and team work within the Areas, Regions and between departments in order to bench mark and adopt best practices.
Develop, monitor and analyze Customer Service Key Performance Indicators (i.e. Quality Promise) for the Areas and drive / provide recommendations for improvement measures.
Support the improvement of customer defined benchmarks in the Areas.
Support the regional Customer Service management with the implementation of process improvements/changes.
Ensure timely information for Areas in regard to trade specific requirements and restrictions.
Define and develop Quality promises and Digital targets, including customers in cooperation / consultation with the Areas Support of documentation management and processes linked to documentation performance.
Ensure ...