Specialist Service Delivery

Infineon
Full-time Malaysia, Malaysia Other-General
Posted:
March 03, 2026
Location:
Malaysia, Malaysia, Malaysia

Job Description

Team player with a strong service mindset and customer-oriented approach, committed to delivering service excellence.
Your Role
Key responsibilities in your new role
  • Support in answering general inquiries related to recruiting, learning, and employee services through streamlined and standardized processes.
  • Respond to customer inquiries via HR systems and strive for first-contact resolution.
  • Address general questions, capture the required information or materials from customers, and escalate to the next level of support when necessary.
  • Be responsible for maintaining and enriching the internal knowledge base to enhance customer support through the self-service HR system.
  • Contribute to the creation, updating, and request of new response templates to ensure standardized, high-quality responses for eligible service cluster topics.
Your Profile
Qualifications and skills to help you succeed
  • Degree in Managem...

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Job Overview

Job Type: Full-time
Location: Malaysia, Malaysia
Posted: March 03, 2026
Deadline: April 12, 2026