Specialist, Service Management

**Role: Specialist, Service Management**
**Description** **:** As a Service Delivery Specialist at Pearson, you’ll drive end‑to‑end operational excellence by shaping and enhancing service frameworks, strengthening reporting and alerting capabilities, and partnering closely with Agile development and business teams to deliver data‑driven, high‑quality services at scale.
**Division: Assessment & Qualifications Delivery**
**Location: Bangalore or Chennai, India**
**About UK Assessment & Qualifications:** We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scal...