Specialist-Service Management_D-2241

Overall Objectives:

Primarily responsible for the quality review of ATA Infrastructure and application IT changes. Main coordinator within the process and is the focal point regarding IT changes for both the customer and the organization.

Roles and Responsibilities:

Change Management Process:

• • Develop and Maintain change management procedures and policies.
  • Implement change management strategies and plans that maximize adoption and minimize resistance.
  • Ensure changes are documented, evaluated, implemented and reviewed in a controlled manner.

Risk Assessment and Mitigation:

• • Identify potential risks and impacts associated with changes and communicate these to stakeholders.