Specialist, SUS

The Systems User Support (SUS) Specialist is responsible for executing predefined test cases, supporting routine system inquiries, and assisting with basic testing and validation activities within Carnival Cruise Line’s reservation systems. This role focuses on learning core systems, understanding contact center workflows, and accurately following established procedures while escalating complex issues to more senior team members.

**Essential Functions:**

+ Execute predefined test cases for reservation system applications, including Carnival Navigator, Carnival.com, GoCCL, and supported distribution platforms, using designated testing tools.
+ Log defects and document test results accurately following established guidelines and escalation paths.
+ Respond to and resolve routine system inquiries from Sales & Guest Services and Travel Operations using documented procedures.
+ Support testing activities for minor system enhancements and defect fixes under guidanc...