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Specialist - Technical Support - ANZ

Scicom
Full Time Kuala Lumpur, Federal Territory of Kuala Lumpur Computer Occupations
Posted:
June 06, 2026
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

Job Description

Responsibilities:

  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own “Open Case” workload and drives to closure.

    • Skills Required:

  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Effective communication skills at all levels – written and verbal – English language.
  • Superior customer service s...

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    Job Overview

    Job Type: Full Time
    Location: Kuala Lumpur, Malaysia
    Posted: June 06, 2026
    Deadline: July 16, 2026