Specialist - Trainer SH

We are looking for a Call Centre Trainer to develop, implement, and facilitate training programs that enhance the skills and performance of customer service representatives. This role ensures that new hires and existing employees are equipped with the necessary knowledge, tools, and competencies to deliver exceptional customer service. The trainer collaborates with operations, quality assurance, and HR teams to align training program with business objective and performance goals. 

Key Reponsibilities:

• Design and deliver engaging training programs for new hires and tenured employees. 
• Conduct onboarding sessions, soft skills training, product/process training, and refresher courses. 
• Develop training materials, including manuals, presentations, e-learning modules, and job aids. 
• Assess training effectiveness through assessments, feedback, and performance analysis. 
• Partner with Operations and Quality teams to ident...