Specialist/Analyst - Billing

Job Overview

Initial triage & serve as the first point of contact to gather initial information about an incident related to Global systems & processes, especially Billing, assess its impact & urgency.

Performs basic troubleshooting to attempt to resolve incidents using predefined procedures, knowledge base articles.

Handles system rules maintenance, configuration update according to ticket & work Instructions/SOP.

Performs Scheduled maintenance/reporting activities & monitoring spikes in volumes through checklists & dashboards.

Proactively define initiatives that contribute to yield and improves the quality and efficiency of billing, including the reduction of manual processes. Also to proactively propose innovative solutions for improvement.

Collaborate with the development team to understand project requirements and develop comprehensive test plans.

Design and execute test cases to identify software defe...