Specialist/Expert NOC Service Quality & Experience Monitoring-Proactive Pipeline

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.
Grade Level: L1/L2
Location: Islamabad
What is NOC Service Quality & Experience Monitoring?
This position is responsible for monitoring of Radio Network Performance via EMS / SmartCare / CEM Tools and engaging domain owners for resolution of underlying performance Issues.
The role reports directly to the
Stream Head - NOC • Technology
with an extended team of 12 members.
What does NOC Service Quality & Experience Monitoring do - RAN?
Near-to-Realtime monitoring of Network KPIs and engagement with concerned teams for resolution of identified problem areas
Service Quality & Experience Monitoring - Close to Realtime monitoring of Service Level Quality Indicators (KQIs) and Customer Experience Monitoring (CEM) via SmartCare for proactive identification of underlying problems causing adverse customer experience
Customer Complaints - First int...