Specialist/Expert NOC Supervision

Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.
Grade Level: L1/L2
Location: Islamabad
What is Expert/Specialist NOC Supervision?
Working in 24 x 7 - Shifts for fault monitoring, troubleshooting/providing first level support for ongoing issues related to IT and Core domains. The role reports directly to the Manager Core Supervision and this team comprises of 5 team members.
What does Expert/Specialist NOC Supervision - Core do?
Key Responsibilities:
Fault Monitoring and reporting for Core nodes
Engagement and escalation to all stakeholder teams
Planned Network activities support
NMS Health Checks
Service Requests Handling
Health Checks of various platforms/tools
Key Deliverables:
Alarm monitoring of various domains like CS Core, PS Core, IN and VAS
Service impact calculation of outage incidents
IN complaints handling
IMEI Whitelisting service requests handling
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