SPX Express

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Provides training for new delivery partners. This includes ensuring that the latest training materials are being used.In addition, should provide feedback on how to make training more efficient and effective. Training to also be conducted and/or cascaded when there are new procedures and systems that are rolled out. Coordinate with operations teams to ensure that all concerned are compliant wit...