SQA Automation Engineer

Key Responsibilities:

• Design and execute test plans for voice and chat AI agents.
  

• Perform load testing, latency measurement, and barge-in handling for voicebots.
  

• Test chatbot flows across different LLMs, embeddings, tools, and agents (LangChain/LangGraph).
  

• Build and maintain automated testing frameworks for regression testing (e.g., prompt consistency, tool behavior).
  

• Evaluate intent accuracy, NLU robustness, and fallback handling.
  

• Simulate edge cases: noisy environments, overlapping speech, disconnections, multilingual input.
  

• Report bugs, behavioral inconsistencies, hallucinations, and voice UX issues.
  

• Monitor and interpret analytics, call logs, response latencies, prompt token usage, etc.
  

• Collaborate closely with engineers and pro...